MYSTERY SHOPPER
Supermarket staff are forever at the mercy of the
'mystery shopper', a supermarket employee who
endlessly roams the aisles and queues at the
tills to ensure that staff are nice to the
customers, asking them the requisite questions
such as 'Have you got a clubcard?' and helping
them with packing etc.
Joanna Blythman raises important health and
safety concerns about working at checkout tills.
She said, "Helping customers pack is all
very well, but doing that and scanning goods at
the same time involves twisting and stretching
your torso in an unnatural way, often putting
downward weight on wrists.
This along with the lack of daylight and fresh
air, infrequent breaks, omnipresent threat of
random violence from customers and constant
repeat beeping of the scanner makes supermarket
working sound particularly unattractive."
Whilst there are benefits open to staff who stick
it out, it is not suprising that the Tesco annual
staff turnover rate runs at 29%. |
HI-TECH
Tesco is testing a system which uses infrared
technology in an effort to cut down on queues.
Smartlane uses heat sensors mounted above
checkout lanes to detect the number of customers
waiting in line and how quickly they are moving
forward. Trade magazine The Grocer says Tesco is
considering using the data to display estimated
queuing times. (Source: Sunday Mirror, Sep/06) |
THREATENED
WITH PARKING FINE
Alexandria Walsh was threatened with a £150
parking fine from Tesco because she spent
two-and-a-half hours to do her shopping.
Two weeks later she received a letter warning her
she had exceeded the two-hour time limit and
would be fined if she did so again.
Mrs Walsh, of Crank, near St Helens, Merseyside,
said, "I spend £120 a week in Tesco. It was
not unusual for us to stay that long. Not any
more. I am going elsewhere." A Tesco
spokesman said fines had been introduced where
parking is being abused and added, "It is
not meant to penalize customers. We are
sorry." (Source: Daily Mirror, Jul/06) |
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TESCO
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A busy road could be widened to cope with
extra traffic under Tesco's latest plans to build a new
store in Derby. The retailer wants to create a 24-hour
supermarket and petrol station on the site of Allenton
Market. As part of the deal it would build a new market
on land next door, where the Mitre pub currently stands.
Councillors previously deferred the plans so extra
research could be carried out on the impact they would
have on traffic. Tesco has now come up with new ideas for
minimising congestion and has submitted a fresh planning
application which has been recommended for approval.
It includes the introduction of a third lane on Osmaston
Road, along the approach to Mitre Island, which would see
the ramp and stairs on the southern approach of Spider
Bridge adjusted to make room. Other measures include a
new crossroad junction on Osmaston Road, opposite Peveril
Street, controlled by traffic lights. Peveril Street
itself would then become one-way towards Varley Street.
Elsewhere, the Thirsk Place lane, behind the site, would
be dug up and relocated 50 metres away to make space for
a service yard at the back of the store.
This would involve the demolition of 75 and 73 Whitehurst
Street. The scheme, which would create 400 jobs, has
attracted 56 letters of support and six objections. The
store would be open 24 hours, Monday to Friday, while on
Saturday it would close at 10pm. The opening hours on
Sundays and bank holidays would be 10am to 4pm. Among
those to object is Alvaston councillor Alan Graves, who
said the surrounding road network would be unable to cope
with the increased amount of traffic the store would
bring.
He said, "After the spate of supermarkets that were
built, legislation was introduced to prevent further
saturation of these large stores. "This development
is certainly a large supermarket and I would respectfully
remind the committee that this could set a precedent that
they could come to regret." Deborah Hayeems,
corporate affairs manager at Tesco, said, "We are
pleased that the scheme has again been recommended for
approval by officers. We hope members will vote to
support the popular proposals to bring a new market, jobs
and choice to Allenton, so kick-starting the area's
regeneration." (Source: Derby Evening Telegraph, Jul/11)
A Tesco shopper was asked to provide ID
proving she was over 21 to buy a slice of quiche at a
store in Cannons Park, Coventry, West Midlands .
Christine Cuddihy was told by the till girl that the
proof of age scheme now applies to "quiche bought
over the counter." She was forced to produce her
driving licence to buy the snack. Christine said,
The irony is that Ive bought alcohol from
there dozens of times without being asked for ID.
Ive racked my brains to come up with an explanation
but I cant find one."
Tesco later apologised and said there was no reason why
she was asked to prove her age when buying quiche either
over the deli counter, or the pre-boxed variety. A
spokesperson said, Were at a loss to say what
happened here. We couldnt find the staff member who
asked for the ID. Age related prompts at the tills are
set centrally and there obviously isnt one on
quiche. (Source: Daily Express, Feb/10)
Tesco is scrapping its refund policy after
being forced to give £300 Xboxes to shoppers. The rule
promises customers who are overcharged at the till a full
refund, plus they can keep the item they bought. But some
customers deliberately tracked down mis-priced gear,
costing the company at least £100,000. The scheme peaked
when a pricing mistake left store chiefs no option but to
give away Xbox 360 games consoles after they were marked
on shelves as £297.81, but came up on tills at £299.97.
Tesco tried banning the worst culprits but now bosses
have decided that does not go far enough. The new policy
will see shoppers receive double the amount they were
overcharged. Martin Lewis, who runs
moneysavingexpert.com, which runs details of Tesco price
gaffes, said, "If thousands of pounds worth of
Xboxes walked out the door then it should teach Tesco to
be a bit more careful about prices so that customers are
not misled." (Source: Sunday People, Feb/07)
The sudden closure of the Mitre pub in
Allenton has renewed fears that the development on the
site of Allenton Market could be back on the cards. Last
year, 1,000 people signed a petition against proposals to
demolish the pub and the adjoining market and houses in
Whitehurst Street to make way for a Tesco supermarket.
Owner Mountview Securities Investments Ltd has confirmed
that it is in talks with Derby City Council over the
site, on the corner of Osmaston Road and Harvey Road. And
Mountview, which bought the pub site for £1m in June
2004, has so far refused to confirm that a supermarket is
planned for the site. The company's chief executive, Nick
Chappell, admitted that he would like to develop the area
but Steve Meynell, the city council's chief estates
officer, said that keeping or relocating the market would
be a condition of any deal. (Source: Derby Evening Telegraph, Feb/06)
Tesco said 100% cashmere jumpers will be
selling at stores for as little as £25 but laboratory
tests carried out on one the garments found it contained
only 88.3% cashmere. More than 6.5% was made up of
unidentified fibres, 3.2% was wool, 1% was camel hair and
0.7% was rabbit fur. Top quality cashmere sweaters, made
from hair combed from the soft undercoat of cashmere
goats, usually cost up to £300. Tesco insisted the
V-neck sweater was 100% cashmere and made in north China
from Mongolia goats.
Tesco said, "Our cashmere jumpers are knitted in the
same factories as those on sale in other major retailers
and they have been tested by the UK's two major
accredited cashmere testing houses, who have both
confirmed they are 100% cashmere. We are at a loss as to
why the same tests carried out by the same people have
produced different results from a press sample sent to
them to those from a number of randomly selected jumpers
they tested from our range. We will not be satisfied with
any garment which is less than a 100% top quality."
(Source: Daily Mirror)
A deer hunter
who took his photographs to Tesco in Barnstaple for
processing, was reported to police who questioned him for
several hours. Although the sport is legal, Tesco
contacted the police without telling him, despite their
privacy policy which states: "We will never pass
your personal data to anyone else". When he took his
film to the store staff deemed photographs of him with
his gun and a deer he had shot "inappropriate",
although he had broken no animal cruelty or firearms
laws.
Sir Terry Leahy, the chief executive of Tesco, replied
that staff had acted appropriately, "On being asked
to view the prints, our store's management team decided
that there was cause for concern and as such contacted
the police." A letter sent on behalf of Sir Terry
said, "Tesco does not discriminate against any
lawful section of the community
We are confident
that the actions of our staff were
within the
law."
A spokesman for Tesco said, "We are sorry for any
upset or distress caused to the gentleman. However, if
our staff are concerned about the content of photographic
material it is right that they should seek advice from
the appropriate authorities, in this instance, the
police." (Source: Sunday Telegraph, Apr/06)
Tesco has
been forced to delay the launch of its £30million online
catalogue after a series of catastrophic technical
problems. The Tesco Direct site was created to help the
supermarket take on catalogue giants Argos and Ikea, and
retailers such as Marks and Spencer. But glitches in the
system left the site inaccessible for 36 hours.
It was running so slowly shoppers hoping to view the
8,000 products on offer were giving up. The site then
crashed and Tesco later pulled the plug on it. A
spokesman for the company said, "We have experienced
IT problems which are affecting the level of service on
our websites. We are proud of Tesco Direct and want to
offer customers the best possible service, therefore we
made the decision to delay the launch." (Source: Daily Mirror, Sep/06)
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