COMMENTS:
Why is it that no-one can make a mistake
these days? It seems that when you do, everyone
wants to be compensated, or over compensated in
most cases. Whatever happened to the simple word
"sorry"? When a company is involved
people see the pound signs. Why do they feel they
deserve anymore than their money back? The
product had the wrong label, it did not cause any
harm or damage. Anyone would have thought they'd
had an arm cut off the way they were carrying on.
Ginny Haymes
I was flabbergasted that even after
the store had offered the couple a refund or
exchange on their tins of pear/tomatoes, and an
explanation as to what had happened, Mr Hancock
expects compensation. For what? Are they losing
sleep over the mix-up? Did they need councelling?
Did the ice cream get left after finding there
were no pears to go with it? This is nothing more
than greed. Susan Macefield |
|
|
LET DOWN BY SAINSBURY'S
 Stanley and Verna
Hancock went into Sainsbury's in the Eagle Centre and
bought two tins of pears but when they opened them later
at home they contained - tomatoes. After being told,
Sainsbury's withdrew the entire stock from its shelves
and said the batch was incorrectly labelled in an error
by suppliers. The company apologised and offered Mr and
Mrs Hancock a refund or to exchange the tins but this was
not good enough for the pear, sorry, pair.
Mr Hancock complained that the supermarket had not
offered him compensation and said, "I think they
should be offering something in compensation. It's not
the cheapest of stores and you pay for quality, so you'd
expect them to get these things right. If they'd been
doing their jobs properly, this wouldn't have
happened."
Mr Hancock said he usually spent about £35 a week at
Sainsbury's but he and his wife will no longer use the
supermarket. "We won't go back there," he said.
"They've lost our custom. If all they can say is
that we can have our money back, it shows they aren't
that bothered about us. We really feel let down."
The tins of pears cost 31p each, whereas the tomatoes
retail at 37p, meaning the supermarket stood to lose 6p
on every effected tin sold. Considering the profit
Sainsbury's make each year, it's doubtful they will miss
£35 a week but then, what do Mr and Mrs Hancock expect
to claim compensation for? The 'trauma' they suffered by
being 'let down'? And what do they expect by way of
compensation, a years supply of tinned pears perhaps?
| Comments: |
|
|
I am
astonished and disgusted that Stanley and Verna
Hancock are going to seek compensation for
finding tomatoes rather than pears in the tins
from Sainsbury's. Can't they see the funny side?
This is the type of claim that gives the
compensation culture a bad name. What damage have
they suffered - if that is the appropriate word?
Ann Robbens |
|
I'm
flabbergasted that Mr and Mrs Hancock are kicking
up such a fuss over a mistaken tin of pears that
they purchased from Sainsbury's. How can they
hint at compensation? What an absolute waste of
time and effort to be complaining about a tin of
pears turning out to be a tin of tomatoes. For
goodness sake, get a life and do something
worthwhile. Anon |
Compensation for what exactly? Was the
supermarket hell-bent on destroying this couple's
life with some personal vendetta against them or
was this simply a mix-up of labels at the canning
factory. It's hard to be sure without all the
facts. Was a coronary brought on by not being
emotionally prepared for the shock of peering
into a tin and seeing the traumatic sight of
deadly toxic tinned tomatoes, rather than juicy
succulent pears? Again, all the facts aren't
there.
No, this is simply just another embarrassing
example of this country's woeful
"compensation culture". You never hear
the phrase "worse things happen at sea"
any longer, which illustrates the way people used
to be able to deal with the ups and downs which
life threw at them.
I feel sorry for a man who is so thrown off
kilter by a poor defenceless tomato that he feels
he is owed some kind of recognition of suffering,
no doubt to be expressed financially, when one
considers the utterly breathtaking suffering that
is occurring in so many places around the world
at the moment.
If I were the manager of the supermarket I would
be contacting the legal department to chase the
6p that our heroes have already gained by
acquiring goods worth 37p for the bargain price
of 31p. Surely the supermarket should sue! Anthony
Bacon |
The couple bought a 31p tin of
pears and discovered 37p worth of tomatoes
inside, a bargain if ever I heard one. The
gentleman was so annoyed because Sainsbury's
would not offer him compensation, he is now
refusing to shop there. Asda, Tesco,
etc...beware! There's a shopper in town and he's
looking for a new store! You have been warned! Mark
Coulton |
|
So Sainsbury's get their tomatoes mixed up with
their pears. These things can happen, but the
Hancocks didn't want a refund or exchange - they
wanted compensation. This couple were obviously
out to exploit to the full our dreadful
compensation culture and Sainsbury's was quite
right to adopt the stance that it did. Paul
Chadwick |
| |
|
