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SALE OF GOODS ACT:
Sale of Goods Act 1979, Supply of Goods and Services Act 1982, Sale and Supply of Goods Act 1994 and Sale and Supply of Goods to Consumers Regulations Act 2002

The updated Sale of Goods Act, states that if a customer finds a defect with their product within six months of its purchase, it will be down to the retailer to prove that the item was in good condition when sold.

The regulations, which bring UK laws in line with other EU countries, also give the consumer the right to a refund or exchange if they are not happy with their goods. Although this is common practice in most UK stores it has, until now, never been enshrined in law.

A further stipulation of the new rules states that any guarantees offered by the retailer will be contractually binding and must be written in plain English....
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GRIDLOCK
Traffic came to a standstill twice in a week when shoppers flocked to the Wyvern shopping centre. Tempers started to fray as shoppers were stuck in their cars for more than an hour and staff at Sainsbury's called police as they feared it could end in violence. An officer attended but had no power to direct traffic in order to ease the congestion as the road that runs through the Wyvern is private.

Jane Smith, Sainsbury's customer services assistant, said, "The traffic gets blocked because the other shops in the Wyvern have right of way over the shoppers coming from here and nobody will let them out."

A shopping centre the size of the Wyvern, and also the Meteor, should really have more than two entrances. However, Kingsway retail park only has the one entrance which is gridlocked on a regular basis. Examples of short-sighted planning.
ANOTHER STORE CLOSES
Virgin Megastore in Albion Street is to close. The company said the closure was part of a 'continuous review' of smaller stores although it's probably more to do with profits.

A spokesman said, "We need a bigger shop in a better location and if we can find one, there is every possibility that we will open another Virgin Megastore in Derby. We haven't identified an alternative location yet but it is under constant review."

In the meantime, it's another case of 'your nearest branch is Burton or Nottingham'.
MFI CLOSURES
MFI is planning the closure of up to 20 stores threatening hundreds of jobs. The move is part of an overhaul of the business which will also see a dramatic shift up-market with the launch of a new kitchen chain and the sale of Sofa Workshop....
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SHOPPING

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The StrandClowes Developments wants to redevelop a section of land called St James' Yard into a retail complex, linking Sadler Gate with the Strand and St James' Street. The company was granted planning permission in 2002 to turn the land into a leisure and retail area but director Andrew Bock said the scheme had moved away from nightlife because it was felt that shops would be better for that part of the city.

Mr Bock hoped work could start in the autumn ready for an opening in the summer of 2007, coinciding with the completion of the Eagle Centre extension. The scheme would involve the creation of a thoroughfare lined with boutiques linking the alley at the entrance to Vines Wine Bar, in Sadler Gate, to the archway leading to the back of Jimmy's nightclub, in St James' Street. A former tram shed in St James's Yard would be converted into a courtyard, with balconies looking into the piazza of restaurants and designer shops.

Ian Ferguson, chief executive of Derby Chamber of Trade, welcomed the plans. He said, "It's just what this area needs. It's already got some good-quality specialist shops and this development will add to the offering and make use of old buildings." Cityscape chief executive John Cadwallader said of the piazza scheme, "It's exactly the sort of thing we're looking for." (Source: Derby Evening Telegraph, Apr/06)


CornmarketDerbyshire Fire and Rescue Service carried out safety checks and found that 80% of shops were putting their staff and customers at risk by not obeying basic safety laws. Fire officers found shops either had blocked emergency exits, obscured signs or in some cases broken or locked emergency fire doors. Fire officers said they were extremely concerned, especially at a time of year when shops were packed with Christmas shoppers. Shops in the city centre were found to be the worst offenders, including some big high-street names. (Source: Derby Evening Telegraph)


Derby's appeal as a shopping destination is on the slide, according to the latest 2004 Experian Retail Ranking report. The annual survey places Derby 43rd in a list of the UK's most attractive shopping centres, down two from its 41st position in 2003. The survey looks at a number of key performance indicators such as the size of retail centres by floorspace, the number of major national stores and quality independent retailers. Retail centres are also assessed on negative factors, such as the amount of vacant floorspace. Derby is placed below cities and towns such as Peterborough, Lincoln, Hull, York and Bromley. Nottingham is 5th, while Leicester is placed 15th. Both have slipped one ranking.

Martin Davies, director of retail planning at Experian, explained why he thought Derby had fallen two places in the survey. "The fact that Derby has slipped rankings could be a combination of other centres improving their retail offer rather than Derby going backwards. In the long-term, centres can move back up the rankings." Birmingham has jumped ten places in the year's survey to reach third on the back of developments at the new Bull Ring shopping centre. Glasgow is second and London's West End is first. Mr Davies continued, "Historically, when a centre undergoes redevelopment it tends to increase its attractiveness. Any sort of investment and retail-led regeneration will change the picture in the longer term."


The City Centre Management Team is controlled by the council's development and cultural services department despite also being overseen by a 19-strong team from the public and private sectors. But since the last council-employed city centre manager left, there is just one secretary and the CCMT's proactive role of marketing the city has all but ground to a halt.

But a new proposal will move its transition towards independence and a stronger link with Derby City Partnership, which co- ordinates links between 230 public, private and voluntary organisations across the city. The move follows a number of differences between the CCMT and the council in its eight-year history. Council leader Maurice Burgess blames the CCMT's problems on "weak management".

But until the council agrees to the new proposals, the CCMT board is unable to advertise or conduct interviews for a city centre manager and city centre ranger. Chairman Mike Matthews said that greater independence would simplify the decision-making process and that the council would continue to fund the service.


Roomes of Sadler Gate, a fishmonger in Derby for 106 years, has closed. Owner Sam Roome believes Derby City Council's introduction of parking meters near Sadler Gate and changes to the one-way system in the area led to the decline of the business, which had seen takings drop by £2,000 a week.

Mr Roome said, "We couldn't carry on. The city council destroyed everything when they put in the parking meters and changed the one-way system. People were allowed to go down Sadler Gate before 10am and after 4pm but then it was changed to just loading and unloading."

Philip Hickson, Derby City Council's deputy leader said, "The experience shared by Roomes about the on-street parking and one-way system is not shared by the other traders. It's sad that a long-established business like this has disappeared but it is to do with changing trends in society rather than the parking and one-way system."

It will be interesting to see how many other traders are forced to close down in the not too distant future due to 'changing trends in society'.


Marks & SpencerThe arrival of Marks & Spencer Foods at Kingsway has produced a Saturday traffic queue that can reach the Markeaton island. A prime cause of the delay is that inbound cars cannot turn right into Currys. If homebound cars could pause for a few seconds to let them across, the queue would be much shorter. Donald Armstrong

(Note: Having only one entrance/exit to a complex such as this is ridiculous. However, an immediate improvement could be made if inbound traffic continued to the island and then returned and turned left into Currys. But of course, there are no signs advocating this and many drivers would never figure out this solution for themselves.)


At one time, I was a regular customer of Roomes of Sadler Gate for haggis, seafood and fresh fish and used to just pop into town for the same and to various other shops. But now I keep well clear of the city and its parking charges, preferring to shop in Allenton, Long Eaton, Spondon, Allestree and other places where I can park without paying exorbitant charges. I am quite surprised that drivers do not boycott Derby completely. Parking charges in Burton and Mansfield, for example, are far cheaper, not to mention the lack of congestion chaos and one-way systems. Anon


The New Economics Foundation (NEF) said local stores are being driven out of towns as chain stores across the country are "spring up like weeds" and turning the UK into a series of "clone towns". Regeneration and planning decisions have created a retail environment hostile to small, independent businesses, the NEF argued.

In its report, Clone Town Britain, the NEF says that once distinctive towns are now losing their character. Research by the NEF suggests that between 1997 and 2002, specialist stores like butchers, bakers and fishmongers shut at the rate of 50 a week. Also, nearly a thousand communities were left without access to a local bank and 20 traditional pubs were closing every month.

It claims that the result is a loss of choice for consumers, with identikit stores popping up in town centres. The think tank's policy director Andrew Simms said that chain stores have "the marketing budgets, political contacts and resources" that gives them an advantage over local shops.

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