CLOSURES
McDonald's is closing 25 branches in a
bid to improve profits at its struggling UK
operations.
A spokeswoman said most of the closures would be
older "high street" restaurants and
that the group was looking to get the right mix
of profitable sites in High Street,
drive-through, out-of-town and other locations.
She said McDonald's still had plans to open new
UK sites. The company also has plans to turn 50
of its outlets into franchises. (Source: BBC News, Feb/06) |
NOT LEGAL TENDER
Staff at McDonalds in Doncaster, South
Yorks confiscated a little girls Happy Meal
after her childminder paid with a tenner due to
go out of circulation THE NEXT DAY.
The restaurant manager wrongly believed the note
was no longer legal. The firm apologised and said
leaflets about the withdrawal of the Charles
Dickens £10 notes may have been misinterpreted. |
KNOB
McDonald's took action after a member of
staff allegedly called a customer a 'knob' on her
bill at a drive-thru restaurant. Helen Brawn had
taken her two sons for Happy Meals and was told
to park near some bins at the packed diner in
Leicester.
While waiting for her food, a space became free
elsewhere and she parked there, only to receive
the meals and her bill saying: "By the bins,
you knob." A McDonald's spokesman said the
company was sorry and said, "Action will be
taken." But Ms Brawn said, "I'll never
eat there again." |
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McDONALD'S
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A branch of
McDonald's was ordered to close down an internet facility
after people accessed sexually explicit material.
Customers at the Kilmarnock outlet were able to view
pornographic images advertising adult sites as children
ate just feet away. The branch had four computer screens
and customers were given 15 free minutes by purchasing a
MegaBreakfast priced at £1.99. Others were charged 50p
for 15 minutes. A spokesman for the company said the
outlet had been told to shut down the facility adding,
"Until we can find a way of firewalling this
facility, it will stay closed. The internet is a great
service for customers but we can't allow it to be abused
like this."
McDonald's has won a
victory against a tiny Malaysian curry house, after a
five year legal battle. A judge ruled that the Kuala
Lumpur open-air restaurant called McCurry had to drop the
letters 'Mc' from its name, as they were in breach of
McDonald's trademark. The judge, Siti Mariah Ahmad, said
that McDonalds had an exclusive right to the prefix 'Mc'.
The restaurant is to appeal the decision, pointing out
that the prefix 'Mc' is widely used, for example in the
names of Scottish people. Who McDonald's also 'own'
presumably. (Source: Metro, Sep/06)
A woman was taken ill
after drinking a McDonald's cola containing corrosive
cleaner. Karren Jollisse was given the toxic mix by
mistake at a drive-through branch. She was taken to
hospital where she felt "very sick all night".
The fast food chain has offered £100 compensation, but
she is seeking legal advice. Karren's ordeal began when
she went to a McDonald's in Southampton. The server
picked up a cup containing degreaser which had been put
down by another employee. He filled it with cola and sold
it to her.
Karren said, "I took a sip and it tasted soapy, so I
went back and demanded to know what was in it. The
manager took one sniff and knew immediately it was the
cleaning fluid. He phoned NHS direct, who said I should
get straight to hospital. The doctors told me that the
potassium hydroxide in the fluid is so poisonous and
corrosive it can kill people." Karren, who spent the
night in hospital, added, "I felt sick all night,
although part of that was the stress of knowing how ill I
could be." A McDonald's spokesman said, "It was
due to human error. We believe she was discharged with no
symptoms."
A woman said she found a
chewed lump of gum when she tried to take the gherkins
out of her Big Mac. Wendy Robinson, from Luton, made the
discovery when she met her boyfriend for lunch at a
McDonalds drive-through in Milton Keynes. McDonalds said
they were investigating how the gum ended up in the
burger's dressing. Ms Robinson said, "I don't like
gherkins and always take the top bun off the burger to
take them out. I lifted it up and there was a huge lump
of chewing gum mixed in with the onions and sauce. Just
thinking about it made me feel sick."
She said she immediately contacted McDonalds head office
who told her to get the burger exchanged. It later sent
her a letter saying the complaint was being investigated
and offering her six complimentary fast food meals. A
McDonalds spokesman said, "The restaurant has been
in regular contact with the woman and once our
investigations have concluded we will give a full and
personal response to the customer as appropriate."
A McDonald's restaurant
was fined more than £12,000 for employing schoolchildren
illegally in one of the biggest prosecutions of its kind.
A franchise of the fast food giant was found guilty of
working teenagers late into the night on school days,
often without rest breaks. Child employment officers from
Surrey County Council found more than 50 breaches of the
law at the restaurant in Camberley. The firm which runs
the franchise, Ikhya Enterprises, was fined £12,400 by
magistrates at Woking after being found guilty of 20
offences. The breaches of regulations involved
schoolchildren aged 15 or 16. One 15-year-old had worked
16 hours one Saturday, seven hours over the legal limit.
Another 16-year-old had worked from 5pm until 2am on a
school day when legally she should not have worked after
7pm.
Ian Hart, the council's child employment officer, said,
"This is one of the biggest prosecutions in the
illegal employment of schoolchildren and it is refreshing
that the court has taken such a tough stance. Employers
have to be aware that we will not compromise our
statutory duty to protect the children of Surrey and that
we will take appropriate action." McDonald's said in
a statement that it only hired workers above
school-leaving age. The franchisee in Camberley, Kevin
Izatt, has been told to stop employing children under
school-leaving age. The statement said: "We expect
our franchisees and managers to maintain the highest
standards in all restaurants. We are deeply disappointed
that this was not the case in this instance."
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