BACKLOG
Tax inspectors are receiving millions of tax
returns in their offices and the backlog
stretches back months, but their bosses are
getting them to learn Japanese phrases in a
bizarre attempt to make them more efficient.
It is part of a controversial £10million
programme called Lean, which is being tried out
on 14,000 civil servants in 260 tax, PAYE and
National Insurance centres.
The four-page glossary of terms, in an internal
Revenue & Customs document, provides
'translations' of the terms provided by
consultants hired by the government in an attempt
to raise customer-service standards. (Source: Daily Mail, Oct/07) |
NO
ANSWER
HM Revenue and Customs failed to answer about 44
million phone calls last year. The National Audit
Office called the performance of 31 customer
"contact centres" during 2008/09
"unacceptable".
Despite employing the equivalent of 10,500
full-time staff at a cost of £233m, it still
failed to pick up 43% of the 103 million calls
received.
HMRC said its performance had improved in 2009-10
and that it was "committed" to
providing a better, cheaper service.
During the busiest periods of the year, such as
the tax credit renewals peak in July, just one in
three calls was actually answered.
Callers who did get through had to wait an
average two minutes for a reply, or almost four
minutes if they were ringing at peak times.
By contrast, the best practice target in the
private sector is for 90% of all calls to be
picked up within 10 seconds.
Although the latest figures for the first half of
2009/10 have shown some improvement by HMRC, the
NAO said that more that 27% of calls were still
not getting a reply.
An HMRC spokesman said that, while its
performance had "significantly
improved" in the first half of 2009-10, more
needed to be done. (Source: BBC News, Jan/10) |
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INLAND REVENUE
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Anybody who
advises a friend to take out an ISA or gives them a
similar tax-saving tip risks a £5,000 fine. Innocent
victims could include a person who mentions to a friend
in the pub that an ISA is a way of saving £10,200 a year
tax-free. It will make it an offence to hold any
conversation, even in private, with friends, if it offers
clues on how to pay less tax. Professor Anne Redston, a
tax and legal expert from King's College, London,
described the proposed legislation as 'dangerous,
disproportionate and an erosion of fundamental freedoms'.
The proposed rules are contained in the Tax Agents:
Deliberate Wrongdoing draft Bill, which is trying to
crack down on any 'tax agent' whose advice leads to a
'loss of tax' for HMRC.
It is the definition of a 'tax agent' which is fuelling
much of the controversy as it includes anybody who gives
tax advice 'free of charge' and 'otherwise than in the
course of business'. This means it is not just tax
professionals, such as accountants and financial
advisers, but anybody who suggests ways of cutting a tax
bill, even though they are completely legal. Tax evaders
such as multi-millionaires who do not pay a penny in
income tax are targeted, but so is anybody who tries to
make use of legal tax-saving tips. The consequences for
offering well-meaning advice such as pointing out that
saving into a pension attracts tax relief could be
extremely expensive, with fines of up to £5,000.
Victims could also be forced to pay a fine worth 100% of
the 'lost revenue' that HMRC would have got if the advice
had not been followed. Mike Warburton, of accountants
Grant Thornton, said, "This is really draconian
stuff. It is Big Brother. It means everybody will have to
tread carefully before they talk to anybody on any
financial matter." Experts accuse HMRC of trying to
grab as much tax as possible to help fill the black hole
in the nation's finances. An HMRC spokesman said,
"The draft legislation is not intended to target
anyone giving fair and honest tax advice.
"Deliberate wrongdoing" means the same as
"fraud" or "dishonesty". Providing
advice to clients about how they might best order their
affairs, including tax planning and tax avoidance, cannot
trigger the legislation in the absence of such
fraud." (Source: Daily Mail, May/10)
A taxpayer
who paid too much tax to HM Revenue & Customs has
been fined £1,400 for making a mistake when he asked for
a rebate. The self-employed man from Kent tried to
reclaim £3,000 in overpaid tax for the year to April
2009, but Revenue & Customs calculated that he was
owed £1,000 and fined him £1,400 for the error. Under
new penalty regulations, the Revenue can fine taxpayers
up to 30% of tax owed for careless mistakes and up to
100% for errors that it believes were deliberate and
"concealed" mistakes.
The taxman fined this taxpayer 70% of the £2,000
difference between the sum that he felt he was owed and
the sum that HMRC calculated it would repay him. Phil
Berwick, director of tax investigations at McGrigors, a
law firm that represented the taxpayer, for no fee, after
he was fined, said, Calculating a rebate can be
complicated and the taxpayer in question was
unrepresented by an adviser, yet HMRC has refused to take
any of this into consideration."
He added, We believe he made an honest mistake, so
for HMRC to be fining him is outrageous. HMRC has charged
this taxpayer with a higher penalty than someone
committing a serious fraud under the old penalty
regime. Just under 3 million taxpayers claimed a
rebate last year, nearly a third of all nine million
self-assessment taxpayers, according to HMRC. Mr Berwick
added that it was the first time that his client had
filled in a tax return as a self-employed person.
A spokesman for HMRC said he could not comment on
individual cases, but said no one would ever be fined for
"making an honest mistake". He said, "The
fines reflect whether a taxpayer has taken due care and
attention, and whether the mistake is deliberate or not,
and whether records have been kept correctly." Under
the new penalty regime a "careless" mistake
merits no more than a 30% fine. (Source: Daily Telegraph, Apr/10)
A computer
disc stolen from a Swiss bank is to be bought by the
British government to help snare tax dodgers. Ministers
are poised to splash out thousands to buy a "gold
mine" of customer files bagged by thieves last year.
The disc names 1,500 secret account holders, many of them
rich Brits hiding their money. Revenue and Customs chiefs
are bidding for a share of the files, which is in the
hands of German tax authorities.
The Berlin government has given the go-ahead to spend
£2.3 million to buy the data, stolen from Switzerland's
second largest bank, Credit Suisse, from an informant.
Germany believes the mass of private info could help
recoup £400 million. British officials have now offered
to chip in for a share of the data. An insider said,
"Some people may raise an eyebrow at paying for
stolen material, but tax evaders don't play by the rules
and it can take something like this to catch them. It
would also send out a powerful warning to those who avoid
paying their taxes."
Switzerland is a haven for the world's tax dodgers and
costs the UK Treasury hundreds of millions of pounds a
year in lost tax. The decision to reward criminals with
taxpayers' money has sparked a furious row among German
and Swiss politicians. The Inland Revenue is allowed by
law to pay for info leading to the payment of uncollected
tax. (Source: News of the World, Feb/10)
Tax
inspectors who'll soon be threatening millions with £100
self-assessment fines have overpaid themselves
£11million in the last three years. Glitches in HM
Revenue and Customs own payroll systems saw employees
pocket an extra £5million in the last financial year
alone. Incredibly, staff who have been overpaid are
allowed to pay back cash in instalments, unlike many
self-employed people and small businesses. The Revenue,
seeming unable to manage its own budgets, will infuriate
people who have to file their tax details online by the
end of January or face automatic £100 fines.
A Revenue spokesman said, "We take the recovery of
any overpaid salaries extremely seriously. The department
has stringent procedures in place to ensure that overpaid
money is recovered. In cases of hardship, for example, it
is necessary to stagger repayment over a period of
time." But a spokesman for the TaxPayers' Alliance
said, "Instead of jumping to fine ordinary taxpayers
for any minor accounting mistake, Revenue and Customs
must put its own house in order. When many are losing
their jobs or taking pay reductions, this additional
burden on taxpayers is entirely unfair and must not
happen again." (Source: News of the World, Dec/09)
Government
officials have been given access to a vast database of
properties, revealing their sale prices and detailed
floorplans, under a deal with the website Rightmove.co.uk. The site, run by four of
Britain's biggest estate agents, contains information on
800,000 properties, and the contract, which runs until
2008, also gives inspectors access to old records. The
Valuation Office Agency, the department of HM Revenue
& Customs that allocates a council tax band to every
home in England and Wales, will be able to use the data
to find out about improvements such as double-glazing and
conservatories that may increase tax bills.
Conservative local government spokesman Eric Pickles
said, "This is a sinister development. It is several
steps beyond Big Brother. We should do our best to limit
the amount of personal information the Government holds.
That's because they are never able to resist the
temptation to use it, and in this case they will use it
to raise taxes." The information from the website,
used by about 8,000 independent estate agents to
advertise their clients' properties, will be integrated
into the £40million database the VOA has purchased from
US firm Cole Layer Trumble to help it revalue homes
nationwide. It is feared this will lead to tax bills
rising by up to 400%.
Concerns have already been raised about plans to use
satellite and aerial photography as part of the
revaluations. Local Government Minister Phil Woolas
confirmed, "The contract gives the VOA the right to
use property records within Rightmove's current and
historic database." But homeowners who have used the
website were shocked that their details had been sent to
the Government without their knowledge. A spokesman for
Britain's Information Commissioner, Richard Thomas, said,
"If personal information is involved and the consent
of householders has not been expressly given, this could
be a data protection issue."
Britain's largest estate agency chain Countrywide
launched Rightmove in February 2000. Five months later,
Connells, Halifax Estate Agencies and Royal and Sun
Alliance also invested in it. Rightmove commercial
director Miles Shipside said, "Rightmove publishes
details of all property listed by its members on its
public website, where the photographs, floorplans and
property descriptions can be viewed and saved. The
agreement simply allows the VOA access to already
published data from the website." A spokesman for
the VOA said, "The contract is subject to commercial
confidentiality. This is just routine updating, using
publicly available material." (Source: Mail on Sunday, Dec/06)
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