CUSTOMERS

The 3 R's
Remember these words: REPETITION, REPETITION, REPETITION

It doesn’t matter how many times you tell a customer something, it will need to be repeated. At least three times.

Manners
Customers don’t have any. Don’t expect politeness, patience or thanks. If you do, then you’ll be disappointed. Oh, and watch out for Saturdays. Think of the worst customer possible, and then imagine having that customer over and over again for the duration of your shift. That’s a Saturday.

Customer Service
Simply a phrase that means being nice to people. Despite all the crap you have to take from a customer, it's important to be nice and helpful. Ignore this however, if you're leaving your job shortly. In this case, give as much back as possible.

Mystery Shopper
Mystery shoppers are the devil sent down from hell (Head Office) to test you on your customer service skills and suchlike. Fortunately you can alway tell who they are using these handy hints:

* Mystery shoppers usually sport a dodgy foreign accent.
* In order to blend in with your usual customers, mystery shoppers dress like scrubbers.
* Mystery shoppers will either ask for the blatantly obvious, or something that not even God has heard of.

So in short, you're looking for a foreign speaking scrubber who is either asking for something they're standing in front of, or after some bizarre product only they have heard of.